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Privacy Policy

Privacy Policy for Divo Equestrian

Divo Equestrian (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make purchases, book services, or interact with us online.

By using this website, you agree to the terms in this Privacy Policy.

Privacy Policy - the basics

1. Information We Collect

Information You Provide Directly

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Payment details (processed securely through Wix or your selected payment provider)

  • Videos or photos you upload for critiques

  • Messages and communications sent through forms or email

  • Booking information (services chosen, dates, preferences)

Automatically Collected Information

When you visit our site, we may automatically collect:

  • Device type (mobile, desktop)

  • IP address

  • Browser type

  • Pages viewed

  • Time spent on site

  • Referring website

This information helps us improve the website and user experience.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve website performance

  • Analyze traffic and marketing effectiveness

You may disable cookies in your browser settings.

2. How We Use Your Information

We use your information to:

  • Provide and manage services you book

  • Fulfill product orders

  • Deliver video critiques and coaching feedback

  • Respond to messages or support requests

  • Process secure payments

  • Improve our website, services, and customer experience

  • Send updates, confirmations, or appointment reminders

  • Comply with legal obligations

We do not sell or rent your personal information.

3. How We Share Your Information

We only share your information with:

  • Wix, our website and hosting provider

  • Payment processors (e.g., Stripe, PayPal)

  • Service tools required to provide your critiques or coaching

  • Legal authorities, if required by law

These third parties are only permitted to use your information to perform services on our behalf.

4. How We Store & Protect Your Information

We use industry-standard security measures to protect your personal information, including:

  • SSL encryption

  • Secure payment gateways

  • Password-protected systems

  • Restricted access to stored files

Although we take reasonable steps to safeguard your data, no online system is 100% secure.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Request corrections

  • Request deletion of your personal data

  • Opt out of marketing emails

  • Request a copy of your data

To make a request, contact us at: [your email address]

6. Data Retention

We retain your information only as long as needed to:

  • Provide services

  • Fulfill legal or tax requirements

  • Maintain business records

You may request deletion at any time.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before interacting.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact:

DiVo Equestrian
Email: info@divoequestrian.com
Phone: +19703189111

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